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For all product and order related queries, please email us or reach out via WhatsApp.

Email : info@shopreframe.com

WhatsApp : +91 98764-98760

Our customer service team is available Monday - Friday from 10:00am - 7:00pm IST.

We aim to get back to you within 24 hours.

We’re excited to get your order to you, as fast as possible.

We’re sorry that you don’t love your REFRAME piece.

This privacy policy describes how www.shopreframe.com (the "site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shopreframe.com (the "site") or otherwise communicate with us regarding the site (collectively, the "services"). For purposes of this privacy policy, "you" and "your" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.

Please read this privacy policy carefully. by using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the services.

INFORMATION WE COLLECT

• Personal information: when you purchase something from our website, we collect personal information such as your name, email address, shipping address, and payment details.
• Non-personal information: we also collect non-personal information such as your browser type, ip address, and the pages you visit on our website.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our site and services, such as shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

any information we obtain from third parties will be treated in accordance with this privacy policy. also see the section below, third party websites and links.

HOW WE USE YOUR INFORMATION

To process orders: We use your personal information to process your orders , send you updates about your purchase, and manage your account with us.

• To improve our services: We may use your non-personal information to analyze trends and improve our website and services.
• Marketing: With your permission, we may send you promotional emails and texts about our products and special offers.
• Security and fraud prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

COOKIES

Our website uses cookies to enhance your browsing experience. cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We may also permit third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites. 

HOW WE DISCLOSE PERSONAL INFORMATION

• We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders or as required by law.
• We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• We may share your information with trusted business and marketing partners to provide services and advertise to you. our business and marketing partners will use your information in accordance with their own privacy notices.
  

WITH YOUR CONSENT WE SHARE PERSONAL INFORMATION FOR THE PURPOSE OF ENGAGING IN ADVERTISING AND MARKETING ACTIVITIES, AS FOLLOWS:

USER GENERATED CONTENT

The services may enable you to post product reviews and other user-generated content. if you choose to submit user generated content to any public area of the services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our site may provide links to websites or other online platforms operated by third parties. if you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.

SECURITY AND RETENTION OF YOUR INFORMATION

• We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS

• You have the right to access, correct, or delete your personal information that we hold. you have the right to opt out of advertising and marketing emails/texts. you have the right to alter your communication preferences. You may exercise any of these rights where indicated on our site or by contacting us at info@shopreframe.com

 CHANGES TO THIS PRIVACY POLICY

• We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

CONTACT

if you have any questions about this privacy policy, please contact us at info@shopreframe.com

INTRODUCTION

Welcome to www.shopreframe.com ("website"). This website is operated by Reframe. Throughout the site, the terms "we", "us", and "our" refer to Reframe. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions ("terms"). Please read them carefully before using our website.

USE OF THE WEBSITE

• You must be at least 16 years old to use this website. by using this website, you represent that you are at least 16 years of age.
• You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any third party.
• You may not use our products for any illegal or unauthorized purpose.

INTELLECTUAL PROPERTY

• All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Reframe and is protected by intellectual property laws.
• You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

PRODUCT INFORMATION

• We strive to display our products as accurately as possible on our website. However, we cannot guarantee that the colors or details will be perfectly accurate due to variations in display devices.
• We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.

 ORDERS AND PAYMENTS

• By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information.
• We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you via the email provided at the time of the order.
• Payment must be made at the time of purchase, and all payments are non-refundable unless otherwise stated.

 SHIPPING AND DELIVERY

• Shipping costs and delivery times may vary depending on your location and the shipping method chosen.
• We are not responsible for delays or damages that occur during the shipping process.

RETURNS AND REFUNDS

• Please refer to our return policy for information regarding returns and refunds.
• All sales are final unless otherwise stated in our return policy.

 LIMITATION OF LIABILITY

• Reframe shall not be liable for any damages arising out of or in connection with your use of this website or products purchased through the website.
• In no event shall our liability exceed the amount you paid for the product.

 GOVERNING LAW

• These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

ELIGIBILITY TO USE OUR SITE 

Use of the site is available only to persons who can legally enter into contracts under applicable laws. persons who are "incompetent to contract", within the meaning of the Indian contract act, 1872 including un-discharged insolvent etc. are not eligible to use the site. “Reframe” reserves the right to terminate your access to the site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian contract act, 1872.

MEMBERSHIP

It's not essential to have an account to shop with “Reframe”, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration where prohibited under any law shall be void. “Reframe” reserves the right to revoke or terminate your registration for any reason at any time, without notice.

ELECTRONIC COMMUNICATIONS

When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

REVIEWS, FEEDBACK, SUBMISSIONS

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “Reframe” directly or otherwise disclosed, submitted or offered in connection with your use of this site (collectively referred to "comments") will remain “Reframe” property. Such disclosure, submission or offer of any comments shall constitute an assignment to “reframe” of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. “Reframe” will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. “Reframe” is and shall be under no obligation (1) to maintain any comments in confidence; or (2) to pay you any compensation for any comments; or (3) to respond to any comments. you agree that any comments submitted by you to the site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. you further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

“Reframe” does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the site. You grant “Reframe” the right to use the name that you submit in connection with any of the posted comments. you agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify “Reframe” and its affiliates for all claims resulting from any comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.

ACCURACY OF CONTENT/ INFORMATION OF PRODUCTS ON THE WEB SITE

While “Reframe” strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, “Reframe” shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched in the event.

CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

CONTACT INFORMATION

• If you have any questions about these terms, please contact us at info@shopreframe.com

Thank you for accessing/shopping at shopreframe.com. This site is owned by Reframe Designs (hereinafter referred to as “Reframe”) located at Janpath Farms, Ludhiana 142027 Punjab. By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “Reframe”, we try our best to create a space where you can explore and shop for all your favorite things in a safe and secure environment. All products and information displayed on “Reframe” constitutes an "invitation to offer". “Reframe” reserves the right to accept or reject your offer. Your order for purchase, constitutes your "offer" which shall be subject to the terms and conditions as listed above.